About the system
One complete system for school, NEMT and shuttle transportation
Dispatch
See every trip and step in before anything runs late
- Every vehicle on the map, with its position and status in real time.
- An alert when a stop is at risk of running late, so you can let the school, the care facility or the passenger know in time.
- Trips dispatched automatically by your own rules, so your dispatchers only handle the exceptions.
Car 12 · Sarah Mitchell
- Olivia TaylorWaiting
- Harry TaylorWaiting
Route optimisation
Recurring trips and AI-based route optimisation
- Plan anything from hundreds to thousands of trips in minutes with our AI-powered optimiser.
- Respects every rule: who can ride with whom, ride-time limits, and vehicle, equipment and driver requirements.
- The AI plans, but you stay in control and see every route on the map.
| Agreed | Estimated | Passengers | Address | ||
|---|---|---|---|---|---|
| ⌃ | 07:26 | Depart | |||
| + | 07:35 | Amelia Brown | 1 | 12 The Street | |
| + | 07:42 | George Wilson | 2 | 40 Merrow Street | |
| + | 07:50 | Isla Davies | 3 | 85 Epsom Road | |
| − | 08:00 | 07:59 | Amelia Brown | 2 | Burpham Primary School |
| − | 08:00 | 07:59 | George Wilson | 1 | Burpham Primary School |
| − | 08:00 | 07:59 | Isla Davies | 0 | Burpham Primary School |
Driver app
Everything the driver needs, on their phone
- Trip offers, navigation and every stop of the run in the app.
- Shared runs stop by stop, with pickup and drop-off for every passenger.
- Signature, chat, documents and shift history.
Booking channels
Every trip in the same dispatch
- Apps in your own brand, a web booker, phone and IVR.
- Bookings from contract customers' systems through our API, and trips imported from Excel.
- Every trip lands straight in dispatch.
Needs and requirements
Built for the complex trips
- Your own attributes and fields, such as a wheelchair, a harness, a walker or an escort on board.
- Attributes can be information or requirements: only vehicles and drivers that meet them get the trip.
- Seat types, vehicle types and booking screens are yours to set up.
Back office
Your whole operation in one system
- KPIs and your own reports, with every data point logged and time-stamped.
- Invoicing, with pro forma invoices your customers can approve.
- Your own rules for dispatch, charges and late cancellations.
Operator portal
Subcontractors manage their own vehicles and drivers
- Each transport operator or subcontractor sees and updates only their own vehicles and drivers.
- Reports for their own fleet, exported to Excel and PDF.
- You decide what each operator can see and change.
More in the system
Live follow-up
Scheduled and estimated time for every pickup and drop-off, updated all the time, and no-shows cancelled on the spot with a note from the driver.
Families and caregivers
Parents, guardians and caregivers see the scheduled trips in the Connect app, follow them live and cancel without calling.
Invoicing
Invoice lines straight from the completed trips, with pro forma invoices that customers review and approve in the travel portal.
Drivers and documents
Licenses, certifications and documents for drivers and vehicles, with expiration dates, photographed in the app and sent for approval.
Audit trail and data privacy
Every change saved with the time, the user and the values before and after, and accounts and trips no longer in use anonymized.
Contract bookings and API
Bookings from contract customers' and partners' systems come straight into dispatch, the trip status goes back, and webhooks follow every trip event.
Switching to RouteMill is easy
Our onboarding gets you up and running quickly, with a dedicated contact, help setting up your account, data import from the system you use today, training for dispatchers, drivers and administrators, and support around the clock. Book a demo tailored to your operation.