Dispatch

Dispatch has never been this easy

Follow your vehicles live, assign trips by hand or automatically, and set up dispatch to match the way you work, for school runs, NEMT and paratransit, shuttles and employee transportation.
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Live dispatch

See every trip and step in before anything runs late

  • Every vehicle on the map, with its position and status in real time.
  • Estimated arrival times (ETAs) recalculated all along the route.
  • An alert when a stop is at risk of running late, so you can let the school, the care facility or the passenger know in time.
  • Move, change and reassign trips right away, and edit many bookings at once.

Automatic dispatch

Trips that dispatch themselves

  • Closest vehicle, broadcast to several drivers or your own queues.
  • Rules by source, time, customer and vehicle attributes, built as a flowchart.
  • Your dispatchers only handle the exceptions.

Booking screen

A booking screen that fits your work

  • Drag in the fields and attributes you need, such as wheelchair, seats and needs.
  • Turn columns in the booking list on and off.
  • Only vehicles that meet the trip's requirements are suggested.

Live follow-up

Watch every route as it happens

  • Scheduled and estimated time for every pickup and drop-off, updated all the time.
  • Delays show before they happen, and completed stops are checked off.
  • No-shows are cancelled on the spot, with a note from the driver.

Recurring trips

Out sick? The whole week cancelled in seconds

  • Each passenger's recurring trips in a calendar, week by week.
  • Select days or the whole week and cancel every trip with one click.
  • The change shows in dispatch right away.

Booking processor

Rules that handle the routine

  • Bookings are tagged and handled automatically when something happens, such as a late cancellation.
  • Tags and attributes are set by your own conditions.
  • Charges, such as for a late cancellation, carry through to invoicing.

Right now

Your whole fleet on one screen

  • Available, busy and on-break vehicles right now.
  • Empty kilometers, completed trips and on-time performance for the day.
  • The stops with the biggest delays, so you can see where planning needs to change.
Read more about KPIs and reports →

Everything dispatch does

Nothing to install

Dispatch runs in the browser. Log in from anywhere, with as many dispatchers as you need.

Caller ID and VoIP

Choose your own VoIP provider. When a passenger calls, their name, address and past trips are filled in automatically.

Bookings in seconds

Address lookup, with the price and time shown before you book, so the caller gets an answer right away.

Vehicles in real time

Follow the vehicles on the map and see each driver's status: available, en route, busy or on a break.

Automatic dispatch

Trips can be dispatched automatically by your own rules, to the closest vehicle, to several drivers at once or to your own queues.

Every trip under control

Unassigned, assigned and active trips in their own tabs, and every booking in the trip overview.

Chat instead of radio

Send new information to drivers straight from the screen, to one driver or to all of them. Drivers reply with voice messages or quick replies.

Alerts and alarms

Get alerted to trips at risk of running late, and to drivers who need help.

Multiple screens

Put the map, the queues and the lists on separate screens for a better overview.

Say hello to simple dispatch

Book a demo and see how RouteMill dispatches your school runs, NEMT trips and shuttles.

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